Privacy Policy
At ScrollLevel (“we”, “us”, or “our”), accessible via scrolllevel.com (the “Website”), we are fully committed to safeguarding your personal data and upholding your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, and provides clarity on your rights under data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Commitment to Privacy and Data Protection
Your privacy is and always will be of paramount importance to us. We are dedicated to maintaining the confidentiality, integrity, and availability of your personal data. Our systems and processes are designed with data protection in mind to ensure our compliance with applicable laws and our responsibility to our users.
2. Scope of This Policy and Data Controller Responsibility
This Privacy Policy applies to all personal data collected through your access or use of scrolllevel.com and related services, including interactions through our digital communications. ScrollLevel is the data controller responsible for processing the personal information described in this policy.
3. Categories of Personal Data We Process
We collect and process various categories of personal data in the course of providing our services:
– Usage Data:
Includes information such as your IP address, browser type, time zone setting, referring URLs, page interactions, device identifiers, and session logs.
– Account Data:
Includes your full name, mailing address, email address, phone number, and any other information you provide when creating or managing an account.
– Profile Data:
Includes your username, password, purchase history, preferences, personal interests, browsing behavior, and product choices.
– Communication Data:
Includes records of your interactions with us, such as support tickets, email correspondence, customer service messages, and contact history.
– Technical Data:
Includes technical details about the devices you use to access our services, including operating system, hardware specifications, device settings, and software diagnostics.
– Transaction Data:
Includes payment card information, billing details, transaction history, delivery addresses, and order fulfillment records.
– Preference Data:
Includes your marketing preferences, opt-in/opt-out choices, ad personalization selections, and feedback on product preferences.
4. Legal Bases for Processing Personal Data
We rely on the following lawful bases for processing your data:
– Performance of Contract:
Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
– Consent:
Where applicable, we rely on your explicit consent to process certain types of personal data, such as for marketing communications.
– Legitimate Interests:
For uses necessary for our legitimate business interests including fraud prevention, security monitoring, business analytics, and service improvement, provided these do not override your rights and freedoms.
– Legal Obligation:
Processing is necessary to comply with legal obligations under applicable law.
5. Your Rights Under Data Protection Law
Depending on your residence, you may have the following rights regarding your personal data:
– Right of Access:
You have the right to request access to the personal data we hold about you.
– Right to Rectification:
You may request correction of inaccurate or incomplete data.
– Right to Erasure:
Under certain circumstances, you can request your data be deleted from our systems.
– Right to Restriction:
You may request restriction of processing of your personal data.
– Right to Data Portability:
You may request that we provide your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.
To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable legal timeframes.
6. Security Measures
We utilize appropriate technical and organizational security measures to protect your personal data, including:
– Encryption of data in transit and at rest
– Access controls and authentication mechanisms
– Redundant backups of critical data
– Staff training and awareness programs
– Regular security audits and incident response planning
7. International Data Transfers
Your personal data may be transferred, stored, or processed outside your jurisdiction, including in countries that may not provide the same level of data protection. Where applicable, we implement Standard Contractual Clauses and other safeguards to ensure that your data receives a level of protection equivalent to that provided within the European Economic Area and other regions with robust data protection regulations.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. Our retention timelines may include:
– Account Data: Retained for the life of the account and up to 7 years beyond for contractual or legal reasons.
– Usage and Technical Data: Retained for up to 24 months to support analytics and platform improvements.
– Communication Data: Retained for a minimum of 3 years to ensure user support continuity.
– Transaction Data: Retained for at least 7 years for compliance with financial and tax regulations.
– Preference Data: Retained until you withdraw your consent or request deletion.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on scrolllevel.com. Cookies we use include:
– Essential Cookies: Required for the basic functioning of the website (e.g., authentication, user sessions).
– Functional Cookies: Enhance usability by remembering preferences and activities.
– Analytics Cookies: Help us understand usage patterns through platforms such as Google Analytics.
– Performance Cookies: Measure the effectiveness of our site and troubleshoot performance issues.
10. Cookie Management and Legal Compliance
To comply with GDPR and CCPA, we provide a cookie consent banner upon your first visit to scrolllevel.com that allows you to customize your cookie preferences. You may also manage cookies in your browser or adjust preferences at any time via our Cookie Settings page. Opt-out features and “Do Not Sell My Personal Information” mechanisms are also available for users as required under CCPA.
11. Children’s Privacy
We do not intentionally collect personal information from children under the age of 13. If we become aware that we have inadvertently gathered such information without appropriate consent, we will take immediate steps to delete it. Parents or legal guardians who believe their child has provided personal data to us may contact us at [email protected].
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at our discretion to reflect changes in legal obligations, practices, or services. Where changes materially affect your rights or the way we process your data, we will notify you through appropriate means, which may include on-site notices or email communications.
13. Contact Information
For any privacy-related questions, requests, or concerns, please contact us at:
Email: [email protected]
You may also contact us regarding the exercise of your data rights or to request information about this policy in alternative formats accessible to individuals with disabilities.
Compliance and Transparency
We take privacy compliance seriously and strive always to act in good faith with the needs and rights of our users in mind. If you have any privacy-related complaints or feedback, please do not hesitate to reach out. We are here to support your right to data privacy.
Thank you for trusting ScrollLevel.